Shipping policy
Shipping & Delivery
We believe shipping should be one thing: simple. So we made it simple.
Free. Fast. Tracked. Across the United States.
That's our shipping promise — written out below in full.
What we promise
Our promise to youWhat it looks like in practiceFree shipping$0 added at checkout, on every orderQuick processing1–3 business days from order to shipFast delivery3–7 business days for most U.S. addressesReal trackingA tracking link emailed the moment your package leaves usHonest communicationWe tell you if anything is delayed
Where we deliver
All 50 U.S. states, plus APO/FPO/DPO military addresses. International shipping is something we're working toward, but not offering yet.
How we ship
We pack every order ourselves and hand it to USPS, UPS, or FedEx — whichever route is fastest and safest for your address. The choice depends on package size and destination.
How long it takes
Processing: 1 to 3 business days after your payment clears.
Delivery (after the package ships):
Continental U.S. — 3 to 7 business days
Alaska, Hawaii, Puerto Rico — 5 to 10 business days
Military addresses (APO/FPO/DPO) — 7 to 14 business days
The clock pauses on weekends and U.S. federal holidays. During busy seasons (holidays, big sales, product launches), we may need an extra day or two to pack — and we'll always email you if there's a delay we know about.
Following your package
The moment your order ships, we send a tracking email. Click the link, watch your package move across the country, and meet it at your door.
Didn't see the tracking email? Check your spam folder, then write to us and we'll resend it.
When the address is wrong
It happens. If you spot a typo right after ordering, email tienminh17122012@gmail.com as fast as you can — we can usually fix it before it ships. Once a package is in the carrier's system, the address is locked, and we can't take responsibility for what we couldn't change.
When the package goes missing
If tracking says "delivered" but it isn't there:
Look around your porch, with neighbors, and at the leasing office.
Call the carrier with your tracking number — sometimes they have notes you don't see online.
Still missing after a week? Email us. We'll investigate together.
When something arrives damaged
Take photos of the damage — both the item and the box — within 48 hours. Email them to us. We'll send a replacement or refund, whichever you prefer.
When a package comes back to us
If a package returns due to an address problem or non-pickup, we'll reach out. You may need to cover the reshipping cost.
We're here
Email: tienminh17122012@gmail.com
Hours: Monday – Friday, 9 AM to 5 PM EST
Reply time: within one business day, usually faster
Last updated: June 17, 2026